Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Curo Pharmacy website (www.curopharmacy.com) and the services offered through it. By using our site, you confirm you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

These Terms should be read alongside our Privacy Policy, Cookies Policy, and Medical Disclaimer.

2. Definitions

• "We", "us", "our" means Curo Pharmacy.
• "You", "your", "user" means any person accessing or using our website or services.
• "Site" means www.curopharmacy.com and any associated subdomains.
• "Services" means any pharmacy products or services we offer (NHS or private), including but not limited to dispensing, consultations, vaccinations, and digital prescription management.

3. Access to our site

Access to our site is permitted on a temporary basis. We reserve the right to withdraw, amend, or modify the service we provide without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

We aim to update our site regularly and may change content at any time. Material on our site may be out of date at any given time, and we are under no obligation to update such material.

4. Use of our website

This website and its content are provided for your personal, non-commercial use. You may not use this website or its content for commercial purposes without our prior written consent.

You may print a copy and download extracts of any page(s) from our site for your personal reference, and you may share material from our site with others — provided you do not modify or commercialise it.

You agree that you will not:

• Use this site for any unlawful or prohibited purpose
• Copy, modify, reproduce, republish, transmit, or distribute the site's content without permission
• Attempt to gain unauthorised access to our systems or any related networks
• Use the site in a way that may damage, disable, or overburden our systems
• Submit false or misleading information through forms on our site
• Introduce viruses, malware, or any other harmful code

5. Intellectual property

We are the owner — or licensee — of all intellectual property rights in our site and the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify paper or digital copies of any materials downloaded from our site. You must not use any illustrations, photographs, video, audio, or graphics separately from any accompanying text.

The "Curo Pharmacy" name, logo, and associated brand elements are the property of Curo Pharmacy and may not be used without written consent.

6. User accounts and security

If you are asked to provide a username and password as part of any registration process (for example, when nominating us as your pharmacy or using our online services), you are responsible for:

• Keeping your username and password confidential
• Ensuring they are not used by any other person
• All activity carried out under your account

You must notify us immediately if you suspect unauthorised use of your account. We reserve the right to disable any user account if we reasonably believe these Terms have been breached.

7. Prescription services

If you use our prescription collection, dispensing, or delivery service:

• You acknowledge that the pharmacist must be in possession of your prescription (electronic or paper) before any medication can be dispensed.
• If your GP has not released your prescription to us, we cannot dispense it. You will need to contact your GP to resolve this.
• We dispense from authorised prescriptions only and in accordance with the Medicines Act 1968 and other applicable law.
• Free delivery is offered within Curo Pharmacy's standard delivery area; we will let you know if your address falls outside this.
• You consent to us sharing relevant information with your GP surgery and the NHS for the purposes of prescription processing.

8. Private services and payments

For private services (such as private vaccinations, Cryopen therapy, ear microsuction, weight management, or travel clinics):

• Prices will be communicated to you before any service is provided.
• Payment is taken via a secure, PCI-DSS compliant third-party payment processor. We do not store full card details.
• Some services may require an eligibility consultation; we reserve the right to decline a service where it is clinically inappropriate.
• Refund policies for individual services will be made clear at point of booking. Standard consumer rights under the Consumer Rights Act 2015 apply.

9. Our liability

The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, other members of our group, and third parties connected to us hereby expressly exclude:

• All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity
• Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site, including loss of profit, business, or data

Nothing in these Terms affects:

• Our liability for death or personal injury arising from our negligence
• Our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter
• Any other liability that cannot be excluded or limited under applicable law
• Your statutory rights as a consumer

10. Medical information disclaimer

The information on this site is provided for general guidance and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional. See our full Medical Disclaimer for details.

11. Privacy

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

12. Links from our site

Our site contains links to other websites and resources provided by third parties — including NHS.uk, PharmAppy, regulator websites, and Google Maps. These links are for your information only. We have no control over the content of those sites and accept no responsibility for them, or for any loss or damage that may arise from your use of them.

Inclusion of any link on our site does not imply endorsement of the linked site by Curo Pharmacy. You access third-party sites at your own risk and subject to their own terms.

13. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control — including but not limited to acts of God, war, terrorism, pandemics, government actions, fire, flood, strikes, internet outages, or supplier failures.

14. Third-party rights

Nothing in these Terms is intended to, nor shall it, confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999. A person who is not a party to these Terms has no rights to enforce them.

15. Waiver

No delay or decision not to enforce rights under these Terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

16. Severability

If any part of these Terms is found to be unenforceable or unlawful, that specific part may be removed or modified to the minimum extent necessary, with the remainder of these Terms continuing in full force and effect.

17. Changes to these Terms

We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take note of any changes — they are binding on you. Some provisions in these Terms may also be superseded by provisions or notices published elsewhere on our site.

18. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

The English courts will have exclusive jurisdiction over any claim arising from or related to your visit to our site or your use of our services.

We make no claims that our content may lawfully be viewed or downloaded outside England and Wales. If you choose to access our site from outside England or Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

19. Entire agreement

These Terms, together with our Privacy Policy, Cookies Policy, and Medical Disclaimer, constitute the entire agreement between you and Curo Pharmacy regarding your use of our website and services, and supersede any prior agreements or understandings.

20. Contact us

If you have any queries about these Terms or about your use of our site or services, please contact us: